Frequently Asked Questions
- What time is check in and check out?
- Check-in from 12:00 p.m. and check-out before 12:00 p.m.
- Can I leave the room late?
- No.
- Can I choose the type of bed in my room? (Large bed – two beds)
- Yes, we will make every effort to accommodate you where possible.
- Do the rooms have a balcony or terrace? Can I reserve one?
- There are external rooms with a balcony and internal ones which just have a window, but when making your booking do specify and we will make every effort to accommodate you where possible.
- Are there non-smoking rooms?
- Yes.
- How many storeys does the building have? Is there a lift?
- The building has 3 floors. Yes, there is a lift (elevator).
- Is there air conditioning in the rooms? Does it work all year round?
- Yes, it works all year round.
- Is your hotel adapted for the handicapped?
- No.
- Can you keep my luggage when I leave the room?
- Yes..
- Is there a safe place to park my car? How much does it cost?
- There are various car parks just metres from the Hostel.
- Does the hotel have an Internet or e-mail terminal for guests?
- Yes.
- Do you have high-speed Internet in the room for my portable computer? Is it wireless?
- Yes.
- Do you have a quiet, romantic room? How can I reserve it?
- Yes, we have peaceful, internal rooms which are unaffected by the noise from the street.
- What languages are spoken in Reception?
- Spanish and English.
- Where can I hire a car?
- On the Gran Via, very close to the Hotel and in the railway stations and the airport.
- How far are you from the Puerta del Sol?
- It is just a minute on foot.
- How far are you from the Prado Museum?
- It is 10 minutes on foot.
- How much does a taxi from the airport? How long?
- 25-30 € approximately.
- How is the neighborhood where are you?
- It is in the city centre of Madrid.
- I am traveling to attend a trade fair at IFEMA: will it be easy to reach from the hotel?
- Yes, there is a metro station just in a minute from hostel.